HatCountry Reviews

Hatcountry.com offers a variety of products with different prices. For instance, the HOOey Triangular Laser Cut with Inlay Men's Trifold Wallet is priced at $42.50, down from $50.00. The HOOey Aztec Inlay with Logo Rivet Men's Rodeo Wallet is on sale for $45.90, reduced from $54.00. The Stetson John Wayne 46 Chinook Men's Wool Felt Cowboy Hat is available for $159.99, and the Stetson John Wayne 82 Fort Crushable Men's Crushable Soft Wool Felt Cowboy Hat is priced at $119.99. There are also items on sale in the outlet section, such as the Outback Dove Creek Wool Outback Hat, which is on sale for $50.00, down from $99.99. The Head'n Home Crusher Leather Australian Hat is on sale for $109.90, reduced from $157.00. Please note that these prices are subject to change and may vary depending on the product's availability.

At Hatcountry, customers may return or exchange any purchase, with the exception of Outlet / Closeout items, within 30 days of the product's delivery. Authorization is not needed for the return. If you wish to exchange or return your item, please send to the address provided by Hatcountry. Please include with all returns and exchanges a note instructing whether you will be returning your item for refund or exchanging your item and, if so, for which item, size, and color. Your Customer PO number must be included with all returns. Please return all items in original packaging and in unworn condition. Please do not use custom boot and hat boxes as the shipping box. They are considered part of the product and should not be taped or marked. Closeout Sales are Final Sale and will not be accepted for return or exchange. All holiday orders placed between November 1 and December 25 qualify for an extended return period through January 25th. After January 25th, Hatcountry will no longer accept any holiday returns or exchanges. All refunds and exchanges will be processed as quickly as possible, generally within one week from receipt. Please allow 4-7 weeks for special order items to be produced prior to re-shipment. Customers are responsible for all re-shipping costs, even if the order qualified for free shipping on the initial purchase. Special order items manufactured specifically for the customer, which are marked as 4-7 week production items in the product description, are subject to a 15% restocking fee per item. Shipping charges will not be refunded for standard returns and exchanges. If your order was received damaged or defective, then this policy does not apply. Contact Hatcountry's customer service department within 7 days. Provide customer service with a digital photo of the damaged item's so they can better assist you. If you have any further questions, please feel free to contact Hatcountry.

Hatcountry.com is an online retailer that specializes in a variety of hats and western wear. The company offers a wide range of products from top brands such as Stetson, Resistol, and Bullhide. They also have a close working relationship with these brands, which allows them to offer a full line of stock items as well as high-quality production items directly to their customers.

Their product line includes a variety of fedoras, which are now their second most popular type of hat, trailing only to cowboy hats. They also offer flat caps, sun hats, Indiana Jones hats, ball caps, and classic dress styles. In addition to hats, Hatcountry has diversified its stock to meet the demands of its customers and now includes cowboy boots, moccasins, accessories, and apparel.

They also offer a variety of accessories to complement their hats, including hat bands and chin straps. Other accessories available on their site include wallets, scarves, jewelry, belts, and buckles.

Hatcountry.com has grown exponentially since its inception and now serves customers worldwide, shipping direct to customers from a variety of warehouses across the country. Despite its growth, Hatcountry continues to maintain the family feel of their company and views its employees and customers as an extension of that family.

Hatcountry.com offers a variety of payment methods for flexibility. These include Credit Card options such as Visa, MasterCard, American Express, and Discover Credit Cards. They also accept PayPal Express Checkout, PayPal Credit, and Google Pay. Please note that your credit card will be charged at the time of purchase. If you wish to cancel an order, you should notify them within 24 hours of the purchase, and they will refund your credit card. If you wish to cancel your order after 24 hours have passed, a 15% of purchase price cancellation fee will be charged to all special order and production items. They are committed to ensuring that your information is secure. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, they have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information they collect online. They use the Go Daddy Secured Socket Layer (SSL) which encrypts data from the Internet to their location, to ensure the safety of all orders placed on Hatcountry.com. They are also protected by McAfee Secure which tests Hatcountry.com daily for hacking vulnerabilities on their site.

Here are the details of the Return Policy and Shipping Policy for Hatcountry.com:

Return Policy: - Customers may return or exchange any purchase, with the exception of Outlet / Closeout items, within 30 days of the product's delivery. Authorization is not needed for the return. - If you wish to exchange or return your item, please send it to the following address: Hatcountry Returns and Exchanges 1101-C Technology Drive Indian Trail, NC 28079. - Please include with all returns and exchanges a note instructing us whether you will be returning your item for refund or exchanging your item and, if so, for which item, size, and color. - Your Customer PO number must be included with all returns. - Please return all items in original packaging and in unworn condition. - Closeout Sales are Final Sale and will not be accepted for return or exchange. - All holiday orders placed between November 1 and December 25 qualify for an extended return period through January 25th. - All refunds and exchanges will be processed as quickly as possible, generally within one week from receipt. - Special order items manufactured specifically for the customer, which are marked as 4-7 week production items in the product description, are subject to a 15% restocking fee per item. - Shipping charges will not be refunded for standard returns and exchanges. - If your order was received damaged or defective, then this policy does not apply. Contact their customer service department within 7 days.

Shipping Policy: - Allow up to 1-2 business day for new pending orders to be processed by their customer service department. - They are either sent to the warehouse where they are placed in line for picking and shipping (this takes about 2-3 days) or placed into production if the item is listed as a production item. - Orders are processed on weekdays only in the order they are received. - Each item on their site is stamped with its expected delivery time. - If their warehouse anticipates any additional delay a customer service rep will contact you by e-mail or phone. - Your credit card will be charged at the time of purchase. - If you wish to cancel an order, please notify them within 24 hours of the purchase, and they will refund your credit card. - If you wish to cancel your order after 24 hours have passed, a 15% of purchase price cancellation fee will be charged to all special order and production items. - All International orders are shipped through USPS. The shipping company used will be clearly marked in your shipment tracking e-mail and under your account's order history page. - Packages ship from various warehouses throughout the country so delivery times may vary.

The contact information for Hatcountry.com is as follows:

• Email: You can reach them at orders@hatcountry.com or info@hatcountry.com. Emails are returned Monday to Friday between 10:00 - 2:30 EST. Please allow them 24 hours (or the weekend) to look into your issue and get back to you.
• Phone: You can also contact their Customer Service at 1-800-915-4287..

To track your order on Hatcountry.com, you need to follow these steps:

1. Upon placement of your order, an order confirmation e-mail will be sent out to you at the e-mail address provided during the checkout procedure.
2. Once full payment has been received and your order has been processed for shipping, you will receive a second e-mail from Hatcountry containing your shipment tracking number and all other pertaining shipping information.
3. Most products are in stock and available to be shipped within 3-10 business days, but quite often are shipped earlier.
4. If the item you have purchased is on backorder, you will receive order status emails periodically.
5. You can also check your tracking number by logging into your account on Hatcountry.com.

If you require further information, HatCountry should be contacted at info@Hatcountry.com or 1-800-915-HATS. They use different shippers for different items. Most items are shipped through FedEx or USPS, but a few of their warehouse only use UPS. All International orders are shipped through USPS. The shipping company used will be clearly marked in your shipment tracking e-mail and under your account's order history page. Packages ship from various warehouse throughout the country so delivery times may vary. Hatcountry will send your tracking number to the e-mail address provided the morning after items have shipped or sooner. You can also check your tracking number by logging into your account.